By completing your reservation, you agree to MAPU Lodge's terms and conditions, which govern the services provided during your stay. We are committed to delivering every experience with excellence and care. Please read the following policies carefully before booking.

CHAITEN has its own parking area approximately 30 meters from the cabin. 4x4 and standard vehicles can both park directly at the cabin level. Our team will assist you with your luggage during check-in and check-out.

Please note that CHAITEN cabin features a mezzanine with a fixed staircase — please exercise extreme caution when using it, especially at night. If you have special needs or mobility concerns, let us know in advance so we can best assist you.

If anything in the cabin is damaged or broken during your stay, please notify our team immediately so we can arrange a replacement. Accidental damage may be subject to reimbursement depending on the item's value. Sunscreen and body creams are known to permanently stain bath towels. For this reason, we provide dedicated face towels specifically for sunscreen and cream use — please use them instead of the bath towels. Stained bath towels may be subject to a replacement fee.

MAPU towels are for use within the property only and must not be taken off-site. If you need extra towels for activities outside MAPU, please ask our team — we'll be happy to help.

Basic appliances to cover your everyday needs — minibar, kettle and cooktop (no oven). For a full dining experience, our Quincho is the place to be, with MAPU's kitchen serving fresh, seasonal Patagonian cuisine.

Paddle the lake or take out a stand up board — available to guests at their own pace and subject to weather conditions. Looking for more? Rent a mountain bike to explore the surroundings, or upgrade your stay with our private hot tub, available as an optional add-on. Contact us for bookings and information.

Lonconao Lake is reached via a descending trail through our native forest. At the bottom, a floating deck awaits — perfect for relaxing, taking in the scenery or enjoying a water sport.

The heart of MAPU — a gathering place where conscious gastronomy, good music and slow living come together. Whether you're sharing a meal with fellow guests or simply unwinding on your own, the Quincho sets the tone: unhurried, warm and alive with the flavors of Patagonia.

Embrace the silence and let nature take over. Tune your ears to birdsong, wind and water. There are no dangerous animals or insects in the area.

Pack warm, comfortable layers. Wind and waterproof jackets, boots and swimwear are all recommended. Essentials: sunscreen, hat, scarf, gloves, sunglasses, flashlight, power bank and camera.

We recommend traveling with insurance — MAPU is located in a remote area of Patagonia.