{"id":8834,"date":"2026-09-23T20:04:20","date_gmt":"2026-09-23T20:04:20","guid":{"rendered":"https:\/\/mapuchile.com\/?p=8834"},"modified":"2026-09-23T20:07:54","modified_gmt":"2026-09-23T20:07:54","slug":"privacy-policy","status":"publish","type":"post","link":"https:\/\/mapuchile.com\/por\/2026\/09\/23\/privacy-policy\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"8834\" class=\"elementor elementor-8834\" data-elementor-settings=\"[]\">\n\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-element elementor-element-253a316f elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-section elementor-top-section\" data-id=\"253a316f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66819c76 elementor-column elementor-col-100 elementor-top-column\" data-id=\"66819c76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap  elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4685a682 elementor-widget elementor-widget-text-editor\" data-id=\"4685a682\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 dir=\"ltr\">Privacy Policy \u2014 MAPU Lodge<\/h2><p dir=\"ltr\"><strong>Last updated: September 2026<\/strong><\/p><p dir=\"ltr\">MAPU Lodge SPA (\"MAPU,\" \"we,\" \"us\") operates mapuchile.com and provides lodging, dining, and experience services in Futaleuf\u00fa, Chilean Patagonia. This policy explains how we collect, use, and protect your personal information.<\/p><h3 dir=\"ltr\">1. Information We Collect<\/h3><ul dir=\"ltr\"><li><strong>Booking information:<\/strong> name, email, phone number, nationality, ID\/passport details (required for check-in and tax purposes under Chilean law)<\/li><li><strong>Payment information:<\/strong> processed securely through our payment providers; we do not store full card details<\/li><li><strong>Communication data:<\/strong> messages sent via email, WhatsApp, or our website contact\/reservation forms<\/li><li><strong>Website usage data:<\/strong> basic analytics (pages visited, browser type) if cookies are enabled<\/li><\/ul><h3 dir=\"ltr\">2. How We Use Your Information<\/h3><ul dir=\"ltr\"><li>To process and manage your reservation<\/li><li>To communicate essential information about your stay (confirmations, check-in details, cancellation policies)<\/li><li>To send you promotional emails about seasonal offers, new packages, and experiences \u2014 <strong>only if you have opted in<\/strong> to receive these communications<\/li><li>To comply with Chilean tax and immigration requirements<\/li><li>To improve our services and guest experience<\/li><\/ul><h3 dir=\"ltr\">3. Legal Basis<\/h3><p dir=\"ltr\">MAPU processes personal data in accordance with Chile's <strong>Ley 19.628 sobre Protecci\u00f3n de la Vida Privada<\/strong>. For international guests, we apply the same standard of care regardless of your country of residence.<\/p><h3 dir=\"ltr\">4. Marketing Communications<\/h3><p dir=\"ltr\">If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time using the link included in every email, or by contacting us directly at hola@mapuchile.com. We will never sell or share your contact information with third parties for their own marketing purposes.<\/p><h3 dir=\"ltr\">5. Data Sharing<\/h3><p dir=\"ltr\">We share information only when necessary with:<\/p><ul dir=\"ltr\"><li>Payment processors, to complete transactions<\/li><li>Booking platforms (Booking.com, Airbnb), when you reserve through those channels<\/li><li>Chilean authorities, when legally required (tax, immigration)<\/li><\/ul><p dir=\"ltr\">We do not sell your personal data to any third party.<\/p><h3 dir=\"ltr\">6. Data Retention<\/h3><p dir=\"ltr\">We retain booking and guest information for as long as necessary to comply with legal, tax, and accounting obligations, and to maintain a record of your stay for future communication (if you have opted in).<\/p><h3 dir=\"ltr\">7. Your Rights<\/h3><p dir=\"ltr\">You may request to:<\/p><ul dir=\"ltr\"><li>Access the personal data we hold about you<\/li><li>Correct inaccurate information<\/li><li>Delete your data (subject to legal retention requirements)<\/li><li>Unsubscribe from marketing communications at any time<\/li><\/ul><p dir=\"ltr\">To exercise any of these rights, contact us at <strong>hola@mapuchile.com<\/strong>.<\/p><h3 dir=\"ltr\">8. Contact<\/h3><p dir=\"ltr\"><strong>MAPU Lodge SPA<\/strong><br \/>Futaleuf\u00fa, Regi\u00f3n de Los Lagos, Chile<br \/>Email: hola@mapuchile.com<br \/>WhatsApp: +56 9 5864 2354<\/p><hr \/><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09e7e8f elementor-widget elementor-widget-text-editor\" data-id=\"09e7e8f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 dir=\"ltr\">Pol\u00edtica de Privacidade \u2014 MAPU Lodge (PT)<\/h2><p dir=\"ltr\"><strong>\u00daltima atualiza\u00e7\u00e3o: setembro de 2026<\/strong><\/p><p dir=\"ltr\">A MAPU Lodge SPA (\"MAPU\", \"n\u00f3s\") opera o site mapuchile.com e presta servi\u00e7os de hospedagem, gastronomia e experi\u00eancias em Futaleuf\u00fa, Patag\u00f4nia chilena. Esta pol\u00edtica explica como coletamos, usamos e protegemos suas informa\u00e7\u00f5es pessoais.<\/p><h3 dir=\"ltr\">1. Informa\u00e7\u00f5es que Coletamos<\/h3><ul dir=\"ltr\"><li><strong>Dados de reserva:<\/strong> nome, email, telefone, nacionalidade, dados de identidade\/passaporte (exigidos para check-in e fins tribut\u00e1rios pela lei chilena)<\/li><li><strong>Dados de pagamento:<\/strong> processados de forma segura por nossos provedores de pagamento; n\u00e3o armazenamos dados completos de cart\u00e3o<\/li><li><strong>Dados de comunica\u00e7\u00e3o:<\/strong> mensagens enviadas por email, WhatsApp ou pelos formul\u00e1rios do site<\/li><li><strong>Dados de navega\u00e7\u00e3o:<\/strong> analytics b\u00e1sico (p\u00e1ginas visitadas, tipo de navegador), caso cookies estejam habilitados<\/li><\/ul><h3 dir=\"ltr\">2. Como Usamos suas Informa\u00e7\u00f5es<\/h3><ul dir=\"ltr\"><li>Para processar e gerenciar sua reserva<\/li><li>Para comunicar informa\u00e7\u00f5es essenciais sobre sua estadia (confirma\u00e7\u00f5es, check-in, pol\u00edticas de cancelamento)<\/li><li>Para enviar emails promocionais sobre ofertas de temporada, novos pacotes e experi\u00eancias \u2014 <strong>somente se voc\u00ea tiver optado por receb\u00ea-los<\/strong><\/li><li>Para cumprir exig\u00eancias tribut\u00e1rias e migrat\u00f3rias chilenas<\/li><li>Para melhorar nossos servi\u00e7os e a experi\u00eancia do h\u00f3spede<\/li><\/ul><h3 dir=\"ltr\">3. Base Legal<\/h3><p dir=\"ltr\">A MAPU trata dados pessoais de acordo com a <strong>Lei 19.628 chilena sobre Prote\u00e7\u00e3o da Vida Privada<\/strong>. Para h\u00f3spedes internacionais, aplicamos o mesmo padr\u00e3o de cuidado, independente do pa\u00eds de resid\u00eancia.<\/p><h3 dir=\"ltr\">4. Comunica\u00e7\u00f5es de Marketing<\/h3><p dir=\"ltr\">Se voc\u00ea assinar nossa newsletter ou emails promocionais, pode cancelar a inscri\u00e7\u00e3o a qualquer momento pelo link presente em cada email, ou entrando em contato pelo hola@mapuchile.com. Nunca vendemos ou compartilhamos seus dados de contato com terceiros para fins de marketing pr\u00f3prio.<\/p><h3 dir=\"ltr\">5. Compartilhamento de Dados<\/h3><p dir=\"ltr\">Compartilhamos informa\u00e7\u00f5es somente quando necess\u00e1rio com:<\/p><ul dir=\"ltr\"><li>Processadores de pagamento, para completar transa\u00e7\u00f5es<\/li><li>Plataformas de reserva (Booking.com, Airbnb), quando a reserva \u00e9 feita por esses canais<\/li><li>Autoridades chilenas, quando exigido por lei (tribut\u00e1rio, migrat\u00f3rio)<\/li><\/ul><p dir=\"ltr\">N\u00e3o vendemos seus dados pessoais a terceiros.<\/p><h3 dir=\"ltr\">6. Reten\u00e7\u00e3o de Dados<\/h3><p dir=\"ltr\">Mantemos dados de reserva e do h\u00f3spede pelo tempo necess\u00e1rio para cumprir obriga\u00e7\u00f5es legais, tribut\u00e1rias e cont\u00e1beis, e para manter um registro da sua estadia para comunica\u00e7\u00f5es futuras (caso voc\u00ea tenha optado por receb\u00ea-las).<\/p><h3 dir=\"ltr\">7. Seus Direitos<\/h3><p dir=\"ltr\">Voc\u00ea pode solicitar:<\/p><ul dir=\"ltr\"><li>Acesso aos dados pessoais que temos sobre voc\u00ea<\/li><li>Corre\u00e7\u00e3o de informa\u00e7\u00f5es incorretas<\/li><li>Exclus\u00e3o dos seus dados (sujeito a exig\u00eancias legais de reten\u00e7\u00e3o)<\/li><li>Cancelamento de comunica\u00e7\u00f5es de marketing a qualquer momento<\/li><\/ul><p dir=\"ltr\">Para exercer qualquer um desses direitos, entre em contato pelo <strong>hola@mapuchile.com<\/strong>.<\/p><h3 dir=\"ltr\">8. Contato<\/h3><p dir=\"ltr\"><strong>MAPU Lodge SPA<\/strong><br \/>Futaleuf\u00fa, Regi\u00f3n de Los Lagos, Chile<br \/>Email: hola@mapuchile.com<br \/>WhatsApp: +56 9 5864 2354<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1218722 elementor-widget elementor-widget-text-editor\" data-id=\"1218722\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><h2 dir=\"ltr\">Pol\u00edtica de Privacidad \u2014 MAPU Lodge (ES)<\/h2><p dir=\"ltr\"><strong>\u00daltima actualizaci\u00f3n: septiembre de 2026<\/strong><\/p><p dir=\"ltr\">MAPU Lodge SPA (\"MAPU\", \"nosotros\") opera el sitio mapuchile.com y presta servicios de alojamiento, gastronom\u00eda y experiencias en Futaleuf\u00fa, Patagonia chilena. Esta pol\u00edtica explica c\u00f3mo recopilamos, usamos y protegemos su informaci\u00f3n personal.<\/p><h3 dir=\"ltr\">1. Informaci\u00f3n que Recopilamos<\/h3><ul dir=\"ltr\"><li><strong>Datos de reserva:<\/strong> nombre, correo electr\u00f3nico, tel\u00e9fono, nacionalidad, datos de identidad\/pasaporte (requeridos para el check-in y por motivos tributarios seg\u00fan la ley chilena)<\/li><li><strong>Datos de pago:<\/strong> procesados de forma segura por nuestros proveedores de pago; no almacenamos datos completos de tarjetas<\/li><li><strong>Datos de comunicaci\u00f3n:<\/strong> mensajes enviados por correo, WhatsApp o los formularios del sitio<\/li><li><strong>Datos de navegaci\u00f3n:<\/strong> anal\u00edtica b\u00e1sica (p\u00e1ginas visitadas, tipo de navegador), si las cookies est\u00e1n habilitadas<\/li><\/ul><h3 dir=\"ltr\">2. C\u00f3mo Usamos su Informaci\u00f3n<\/h3><ul dir=\"ltr\"><li>Para procesar y gestionar su reserva<\/li><li>Para comunicar informaci\u00f3n esencial sobre su estad\u00eda (confirmaciones, check-in, pol\u00edticas de cancelaci\u00f3n)<\/li><li>Para enviar correos promocionales sobre ofertas de temporada, nuevos paquetes y experiencias \u2014 <strong>solo si usted ha optado por recibirlos<\/strong><\/li><li>Para cumplir con requisitos tributarios y migratorios chilenos<\/li><li>Para mejorar nuestros servicios y la experiencia del hu\u00e9sped<\/li><\/ul><h3 dir=\"ltr\">3. Base Legal<\/h3><p dir=\"ltr\">MAPU trata los datos personales de acuerdo con la <strong>Ley 19.628 chilena sobre Protecci\u00f3n de la Vida Privada<\/strong>. Para hu\u00e9spedes internacionales, aplicamos el mismo est\u00e1ndar de cuidado, sin importar el pa\u00eds de residencia.<\/p><h3 dir=\"ltr\">4. Comunicaciones de Marketing<\/h3><p dir=\"ltr\">Si se suscribe a nuestro newsletter o correos promocionales, puede darse de baja en cualquier momento mediante el enlace incluido en cada correo, o contact\u00e1ndonos a hola@mapuchile.com. Nunca vendemos ni compartimos su informaci\u00f3n de contacto con terceros para fines de marketing propio.<\/p><h3 dir=\"ltr\">5. Compartici\u00f3n de Datos<\/h3><p dir=\"ltr\">Compartimos informaci\u00f3n solo cuando es necesario con:<\/p><ul dir=\"ltr\"><li>Procesadores de pago, para completar transacciones<\/li><li>Plataformas de reserva (Booking.com, Airbnb), cuando reserva a trav\u00e9s de esos canales<\/li><li>Autoridades chilenas, cuando la ley lo exige (tributario, migratorio)<\/li><\/ul><p dir=\"ltr\">No vendemos sus datos personales a terceros.<\/p><h3 dir=\"ltr\">6. Retenci\u00f3n de Datos<\/h3><p dir=\"ltr\">Conservamos los datos de reserva y del hu\u00e9sped durante el tiempo necesario para cumplir obligaciones legales, tributarias y contables, y para mantener un registro de su estad\u00eda para comunicaciones futuras (si ha optado por recibirlas).<\/p><h3 dir=\"ltr\">7. Sus Derechos<\/h3><p dir=\"ltr\">Puede solicitar:<\/p><ul dir=\"ltr\"><li>Acceso a los datos personales que tenemos sobre usted<\/li><li>Correcci\u00f3n de informaci\u00f3n incorrecta<\/li><li>Eliminaci\u00f3n de sus datos (sujeto a requisitos legales de retenci\u00f3n)<\/li><li>Cancelaci\u00f3n de comunicaciones de marketing en cualquier momento<\/li><\/ul><p dir=\"ltr\">Para ejercer cualquiera de estos derechos, cont\u00e1ctenos a <strong>hola@mapuchile.com<\/strong>.<\/p><h3 dir=\"ltr\">8. Contacto<\/h3><p dir=\"ltr\"><strong>MAPU Lodge SPA<\/strong><br \/>Futaleuf\u00fa, Regi\u00f3n de Los Lagos, Chile<br \/>Email: hola@mapuchile.com<br \/>WhatsApp: +56 9 5864 2354<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy Policy \u2014 MAPU Lodge Last updated: September 2026 MAPU Lodge SPA (\"MAPU,\" \"we,\" \"us\") operates mapuchile.com and provides lodging, dining, and experience services in Futaleuf\u00fa, Chilean Patagonia. This policy explains how we collect, use, and protect your personal information. &hellip; <a href=\"https:\/\/mapuchile.com\/por\/2026\/09\/23\/privacy-policy\/\">Read More<\/a><\/p>","protected":false},"author":25,"featured_media":3069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_canvas","format":"standard","meta":[],"categories":[63],"tags":[],"_links":{"self":[{"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/posts\/8834"}],"collection":[{"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/comments?post=8834"}],"version-history":[{"count":4,"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/posts\/8834\/revisions"}],"predecessor-version":[{"id":8838,"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/posts\/8834\/revisions\/8838"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/media\/3069"}],"wp:attachment":[{"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/media?parent=8834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/categories?post=8834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mapuchile.com\/por\/wp-json\/wp\/v2\/tags?post=8834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}